Job Description
Launch your IT career with our comprehensive paid training program! NexusTech Solutions is seeking motivated Remote Tech Support Specialists in Fort Worth, TX. No prior experience required – we provide hands-on training in troubleshooting, system diagnostics, and customer support excellence. Enjoy a fully remote position with competitive benefits and career advancement opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support
- Provide exceptional customer service across phone, chat, and email
- Document cases in IT service management systems
- Escalate complex issues to senior engineers
- Conduct system updates and maintenance tasks
- Train end-users on software functionality
- Collaborate with cross-functional teams
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently in remote environment
- Customer service mindset with patience
- Willingness to complete company training program
- Reliable home office setup with high-speed internet