Job Description
Join our award-winning tech team as a Remote Tech Support Specialist with comprehensive paid training! We're seeking passionate individuals in Madison, WI to provide exceptional technical assistance to our global client base. No prior experience required – we invest in your growth through our 8-week paid training program covering cloud systems, security protocols, and troubleshooting methodologies. Enjoy a fully remote work environment with flexible hours, competitive benefits, and career advancement opportunities in one of America's most livable cities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document cases in ticketing systems with precision and clarity
- Train users on cybersecurity best practices and system updates
- Collaborate with Tier 2 engineers for complex technical escalations
- Contribute to knowledge base articles and process improvements
- Maintain 95%+ customer satisfaction metrics through proactive communication
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication abilities
- Basic computer literacy with Windows/macOS experience
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable internet connection and quiet home office setup
- Must be based in Madison, WI area