Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and receive a $7,500 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our West Coast clients sleep soundly. This role offers competitive pay, comprehensive benefits, and a unique opportunity to advance your career in a 24/7 tech environment.
Enjoy premium compensation, flexible scheduling, and a supportive team culture. Our night shift team receives additional shift differentials and exclusive professional development opportunities. Apply today and start your journey with a company that values your dedication to excellence.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance for enterprise clients
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global support teams during critical outages
- Proactively monitor system health and preventive maintenance
- Train and mentor junior support staff during shift transitions
- Implement security protocols for remote access and data protection
Qualifications
- Minimum 2 years of IT support experience, preferably in night shift environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills and ability to work independently
- Exceptional communication skills across diverse technical and non-technical audiences
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work flexible schedules including weekends/holidays