Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and kickstart your career with a $5,000 sign-on bonus! We're seeking tech-savvy professionals to deliver exceptional support to clients across the San Joaquin Valley while enjoying the flexibility of 100% remote work. This is your opportunity to join an innovative team where your expertise in troubleshooting and customer service will make a tangible impact.
Why TechSolve? We offer competitive compensation, comprehensive benefits, and a culture that values work-life balance. As a remote-first company, we empower our team members with cutting-edge tools and ongoing professional development opportunities. Your sign-on bonus is our way of welcoming you to our growing family of tech experts.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve complex network connectivity, security, and system performance problems
- Document all interactions and solutions in our ticketing system with precision
- Collaborate with cross-functional teams to escalate and resolve advanced technical issues
- Develop and maintain knowledge base articles for internal and external use
- Conduct system audits and proactively implement preventive maintenance protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Exceptional problem-solving skills with ability to troubleshoot under pressure
- Strong written and verbal communication skills with customer-focused mindset
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision while meeting SLAs