Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to maintain seamless service delivery during critical overnight hours. This high-impact role offers competitive compensation, comprehensive benefits, and career advancement opportunities in Chicago's vibrant tech ecosystem.
As the frontline guardian of our digital infrastructure, you'll troubleshoot complex issues while collaborating with global teams. Our night shift team enjoys flexible scheduling, premium pay differentials, and a collaborative remote-first environment with cutting-edge tools.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours (11 PM - 7 AM)
- Monitor and resolve critical infrastructure alerts, including network, cloud, and security incidents
- Collaborate with global teams via Slack/Jira during major outages and maintenance windows
- Document troubleshooting processes and contribute to knowledge base improvements
- Conduct system health checks and performance optimization tasks
- Act as escalation point for Tier 1 support during overnight coverage
- Participate in cross-functional projects requiring off-hours implementation
Qualifications
- 3+ years of enterprise IT support experience with night shift or on-call rotation
- Expertise in AWS/Azure infrastructure monitoring and troubleshooting
- Strong scripting skills (Python/Bash) for automation tasks
- ITIL Foundation certification preferred
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (Datadog/PagerDuty)
- Ability to work independently with minimal supervision in high-pressure situations
- Excellent written communication for cross-team documentation
- CompTIA Security+ or equivalent security certification