Job Description
Join NexusTech Solutions and launch your IT career with our comprehensive paid training program! We're seeking motivated Remote Tech Support Specialists to deliver exceptional customer service while troubleshooting hardware, software, and network issues—all from the comfort of your home office. Our 8-week paid training covers cloud platforms, security protocols, and advanced diagnostic tools, ensuring you're fully equipped to excel in this dynamic role. Enjoy competitive benefits, flexible scheduling, and clear growth paths toward senior technical positions. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Document cases accurately in ticketing systems (Zendesk/Jira)
- Train users on software/hardware best practices and security protocols
- Collaborate with Tier 2 engineers for complex escalations
- Monitor system performance and proactively address vulnerabilities
- Maintain customer satisfaction with 95%+ resolution rates
- Stay updated on emerging technologies through continuous learning modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency in Windows/macOS/Linux environments
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service experience (1+ years preferred)
- CompTIA A+ certification (or willingness to obtain during training)
- Reliable high-speed internet and quiet home office space
- Available for onboarding in Columbus, OH (virtual)