Job Description
Join our elite night shift team in Chula Vista, CA! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance during overnight hours. This premium opportunity offers competitive pay, comprehensive benefits, and career advancement in a dynamic tech environment.
We value your expertise and offer a supportive culture where night shift heroes thrive. If you're a problem-solver ready to make a difference while others sleep, apply now to start your journey with us!
Responsibilities
- Deliver 24/7 technical support via phone, email, and remote tools
- Troubleshoot complex system issues for enterprise clients
- Document incidents and maintain detailed support logs
- Collaborate with global teams during handover periods
- Proactively monitor system health and performance metrics
- Escalate critical issues to Tier 2 engineers
- Contribute to knowledge base documentation
Qualifications
- 2+ years in IT support or customer service
- Proficiency with Windows/Linux systems and networking
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently in remote settings
- CompTIA A+ or equivalent certification preferred
- Flexibility to work rotating night shifts