Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in Philadelphia! We're seeking dedicated professionals to ensure seamless system performance during off-peak hours while troubleshooting critical infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative remote-friendly environment with on-site rotation. Perfect for night owls who thrive in technical challenges and value work-life balance.
Responsibilities
- Monitor and maintain network/server systems during night shifts (11 PM - 7 AM)
- Provide Tier 2/3 technical support for enterprise software and hardware
- Execute system patches, updates, and security protocols
- Document incident reports and resolution procedures
- Collaborate with global teams for cross-shift handovers
- Conduct proactive system health checks and performance tuning
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong problem-solving skills with incident management tools
- Ability to work independently with minimal supervision
- Excellent written communication skills for documentation
- Availability for 4 rotating night shifts per week