Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote technical support to businesses across Corpus Christi and beyond. This direct hire opportunity offers competitive compensation, full benefits, and the flexibility to work from anywhere in the Coastal Bend area while making a tangible impact on our clients' operations.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Remote work equipment allowance
- Collaborative virtual team environment
Responsibilities
- Provide Tier 2-3 remote technical support via phone, email, and chat for Windows/macOS environments
- Diagnose and resolve complex hardware, software, and network connectivity issues
- Deploy and configure cloud-based solutions including Microsoft 365 and AWS services
- Document all technical resolutions using ServiceNow ticketing system
- Collaborate with cross-functional teams to escalate and resolve systemic issues
- Conduct proactive system health checks and security audits
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience (3+ years technical support)
- CompTIA A+/Network+ certifications or equivalent vendor certifications
- Expertise in Windows 10/11, macOS, and Active Directory administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Must reside in Corpus Christi, TX metro area