Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become part of our cutting-edge team serving clients across the Reno metro area. We're seeking a highly motivated professional to deliver exceptional technical support services immediately. Enjoy the flexibility of remote work while making a real impact in a dynamic tech environment. Our comprehensive benefits package includes competitive compensation, health insurance, and professional development opportunities.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex system malfunctions across Windows/macOS environments
- Document troubleshooting processes and maintain detailed incident reports
- Collaborate with cross-functional teams to implement system improvements
- Train end-users on best practices for cybersecurity and data protection
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience with remote work proficiency
- CompTIA A+ certification or equivalent technical credentials
- Expertise in troubleshooting network connectivity, OS issues, and peripheral devices
- Strong analytical skills with ability to resolve problems independently
- Excellent written and verbal communication skills
- Proficiency in ticketing systems (ServiceNow, Zendesk)
- Ability to work flexible hours including weekends if needed