Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the backbone of our clients' digital experiences. We're seeking a tech-savvy problem-solver to deliver exceptional remote IT support across diverse industries. Enjoy the flexibility of working from home while making a tangible impact in the vibrant Denver tech community. With competitive compensation, comprehensive benefits, and career growth opportunities, this role is perfect for passionate tech professionals ready to elevate their career.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Implement and maintain security protocols for remote access and data protection
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve systemic technical challenges
- Conduct proactive system health checks and performance optimization
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Expert knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Proficiency in virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification preferred
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, Jira Service Desk)