Job Description
Join our elite night shift support team in Tucson and accelerate your career with a $5,000 sign-on bonus! As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, delivering exceptional technical support to enterprise clients during critical overnight hours. This premium opportunity offers competitive compensation, career advancement pathways, and a dynamic remote-friendly hybrid work environment. If you thrive in fast-paced settings and possess exceptional problem-solving skills, apply today to become part of our award-winning support family!
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems during overnight shifts
- Monitor and resolve critical system alerts, ensuring 99.9% uptime for client operations
- Collaborate with global teams to troubleshoot complex infrastructure issues
- Document incident reports and knowledge base articles with precision
- Proactively identify system vulnerabilities and implement preventive measures
- Mentor junior support staff during shift transitions
- Conduct quarterly system health audits and optimization reviews
Qualifications
- 3+ years in technical support or IT operations (night shift experience preferred)
- Expertise in Windows/Linux environments, cloud platforms (AWS/Azure), and networking
- CompTIA Network+ or equivalent certification required
- Exceptional troubleshooting skills with diagnostic tools (Wireshark, Nagios)
- Strong written communication for client-facing documentation
- Ability to work independently with minimal supervision during off-hours
- Experience with ticketing systems (ServiceNow, Jira) and automation tools
- Valid driver's license and reliable transportation for on-call rotations