Job Description
Join our award-winning IT team as a Senior Remote Tech Support Engineer and transform how we deliver world-class technical assistance to global clients. As a cornerstone of our digital infrastructure, you'll solve complex technical challenges while enjoying the flexibility of a fully remote role based in Las Vegas. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Why NexusTech? We're a rapidly growing tech firm recognized for our employee-centric approach and cutting-edge solutions. Our Las Vegas headquarters is a hub of innovation, and our remote team members enjoy the same career growth opportunities as on-site staff.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Develop and maintain comprehensive documentation for troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to resolve complex system integrations and security incidents
- Train junior support staff and conduct periodic technology workshops
- Implement proactive monitoring solutions to prevent system outages
- Analyze support metrics to identify improvement opportunities in service delivery
Qualifications
- 5+ years of experience in enterprise-level technical support or IT operations
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of network protocols, VPN configurations, and security best practices
- CompTIA Security+ or equivalent certification required
- Experience with ticketing systems (Jira, ServiceNow) and remote support tools
- Proven ability to diagnose and resolve complex technical issues with minimal supervision
- Excellent written and verbal communication skills