Job Description
Join our dynamic team as a Night Shift Support Specialist in Milwaukee! We're seeking dedicated professionals to provide exceptional technical support during critical off-peak hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values your expertise. This role offers growth opportunities and work-life balance with our rotating schedule. Become part of Milwaukee's leading tech support provider and make a tangible impact on our clients' success.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Monitor and resolve system outages during night hours with SLA adherence
- Document incidents, solutions, and preventive measures in ticketing systems
- Collaborate with global support teams during escalation scenarios
- Conduct routine system maintenance and security updates
- Train junior staff on protocols and troubleshooting techniques
- Generate performance reports for continuous improvement initiatives
Qualifications
- 3+ years in technical support or IT operations role
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Proven experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Valid driver's license for occasional on-site visits