Job Description
Launch your career in Chicago's thriving tech scene! Chicago Tech Solutions Inc. is seeking motivated Night Shift Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training for dedicated individuals ready to grow with us. Enjoy competitive pay, flexible scheduling, and a supportive work environment while serving our diverse client base. This is your opportunity to build foundational skills in IT support, customer service, and problem-solving in a fast-paced setting. Apply today and start your journey toward a rewarding career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance to clients across various industries
- Troubleshoot hardware, software, and network issues using standardized diagnostic protocols
- Document all support interactions accurately in our ticketing system
- Collaborate with senior technicians to resolve complex escalations
- Maintain up-to-date knowledge of company products and services
- Monitor system alerts and proactively address potential issues
- Deliver exceptional customer service with patience and professionalism
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication skills in English
- Ability to work independently during overnight hours
- Willingness to learn technical systems through company training
- Reliable transportation to our downtown Chicago facility
- Ability to sit for extended periods and handle repetitive tasks