Job Description
Are you a seasoned IT professional looking for a high-impact role with a top-tier organization? Apex Tech Solutions is seeking a dedicated Senior Technical Support Engineer to join our elite night shift team in Raleigh, NC. We offer a highly competitive salary package, comprehensive benefits, and a culture that values innovation and work-life balance.
As a key member of our support operations, you will be the first line of defense for our enterprise clients, ensuring uptime and resolving complex technical issues during off-peak hours. If you thrive in a fast-paced environment and want to take your career to the next level, this is the opportunity for you.
As a key member of our support operations, you will be the first line of defense for our enterprise clients, ensuring uptime and resolving complex technical issues during off-peak hours. If you thrive in a fast-paced environment and want to take your career to the next level, this is the opportunity for you.
Responsibilities
- Monitor system infrastructure and proactively identify potential issues before they impact end-users.
- Resolve complex technical tickets and escalated support requests via phone, email, and remote access tools.
- Perform system maintenance, patching, and troubleshooting for Windows and Linux environments.
- Document technical solutions and maintain a comprehensive knowledge base for the support team.
- Collaborate with cross-functional teams (DevOps, Engineering) to address root causes of recurring issues.
- Conduct nightly security audits and ensure compliance with internal IT policies.
- Mentor junior support staff and provide technical guidance during shift handovers.
Qualifications
- Minimum of 4 years of experience in technical support, IT help desk, or system administration.
- Strong working knowledge of TCP/IP, DNS, DHCP, Active Directory, and VPN technologies.
- Proficiency in troubleshooting hardware, software, and network connectivity issues.
- Ability to work independently and effectively during night shifts (typically 10:00 PM - 6:00 AM).
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Excellent verbal and written communication skills with a customer-first mindset.