Job Description
Join InnovateTech Solutions as a Remote Senior Tech Support Specialist in Jersey City, NJ! We're seeking a dedicated professional to deliver exceptional technical support to our clients. Enjoy competitive compensation, flexible remote work, and opportunities for career growth in a dynamic environment.
As a key member of our IT support team, you'll troubleshoot complex issues, implement solutions, and maintain seamless system performance. If you're passionate about technology and excel in customer-centric problem-solving, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote tools
- Provide Tier 2/3 support for cloud infrastructure and network systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Maintain security protocols and compliance standards
- Train end-users on system best practices and new technologies
- Monitor system health and proactively address potential risks
Qualifications
- 3+ years of experience in enterprise-level tech support
- Expertise in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, SCCM)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred