Job Description
Are you looking for a lucrative career opportunity with a competitive edge?
Apex Support Solutions is currently seeking dedicated Night Shift Support Specialists to join our dynamic team in the heart of Baltimore, MD. We are thrilled to offer a $1,000 Sign-On Bonus for qualified candidates looking to make an immediate impact! If you thrive in a fast-paced environment and have a passion for solving complex technical issues, we want to hear from you.
Our night shift team plays a critical role in ensuring our infrastructure remains operational 24/7. You will be the first line of defense for our clients, providing top-tier technical assistance and maintaining high satisfaction levels during off-peak hours. Join us and enjoy a stable schedule with excellent benefits!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Monitor system alerts and perform routine maintenance checks during the night shift.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the Engineering and DevOps teams to escalate and resolve complex incidents.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and reliably during night shifts (10:00 PM - 6:00 AM).
- Problem-solving mindset with a focus on customer satisfaction.