Job Description
Join Omaha's premier tech support team with an exclusive $5,000 sign-on bonus! We're seeking dedicated Night Shift IT Support Specialists to maintain 24/7 system reliability for our Fortune 500 clients. This premium role offers career growth, comprehensive benefits, and a collaborative remote-hybrid work environment. Perfect for night owls who thrive in high-pressure technical environments.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours
- Monitor and resolve server/network outages using ticketing systems
- Execute system patches and security protocols after business hours
- Document incident reports and maintain knowledge base articles
- Collaborate with on-call engineers during critical incidents
- Perform nightly system health checks and performance optimization
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and VMware
- Strong troubleshooting skills for network and infrastructure issues
- Ability to work independently during overnight hours
- Experience with ServiceNow or Jira ticketing systems