Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Lexington, KY! We're seeking passionate problem-solvers to deliver exceptional technical assistance to our clients nationwide. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux systems
- Manage ticket queues using ServiceNow and maintain SLA compliance
- Document troubleshooting processes and contribute to knowledge base
- Collaborate with network engineers on complex infrastructure issues
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years in technical support with remote work experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPNs, and cloud platforms
- Strong analytical and communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work independently with minimal supervision