Job Description
Join our dynamic team as a Night Shift Support Specialist and kickstart your career in tech! We're seeking motivated individuals with no prior experience to provide critical technical assistance during overnight hours. This full-time role offers comprehensive training, competitive pay, and opportunities for advancement. Enjoy a supportive environment where your contributions matter, and gain valuable skills while serving our clients. If you're a quick learner with excellent communication skills and a passion for problem-solving, we encourage you to apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all support interactions in ticketing systems with precision
- Collaborate with day-shift teams for seamless issue escalation
- Monitor system health and perform routine maintenance tasks
- Maintain professional demeanor during high-pressure situations
- Contribute to knowledge base documentation for future reference
Qualifications
- High school diploma or equivalent required
- No prior technical experience necessary – we train!
- Strong written and verbal communication skills
- Basic computer literacy and internet navigation abilities
- Ability to work independently and as part of a team
- Comfortable with rotating shift schedules
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Omaha facility