Job Description
Are you a dedicated problem solver looking for an exciting opportunity? Apex Technical Solutions is urgently hiring a Remote Tech Support Specialist based in Pittsburgh, PA.
We are looking for individuals who thrive in a fast-paced environment and possess a passion for helping others resolve technical challenges. As a key member of our support team, you will serve as the first line of defense for our clients, ensuring seamless operations from the comfort of your home.
Why Join Us?
- Competitive hourly pay ($18 - $28/hr).
- Flexible remote work schedule.
- Comprehensive training and career growth opportunities.
Responsibilities
- Provide exceptional remote technical support to customers via chat, email, and phone.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Log and manage customer tickets in the Help Desk system accurately.
- Educate customers on best practices for device maintenance and security.
- Collaborate with senior technicians to resolve complex escalated cases.
- Maintain a high customer satisfaction score (CSAT) rating.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in technical support or IT helpdesk.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated workspace.
- Customer service-oriented mindset with a focus on empathy and patience.