Job Description
Join TechSolutions Pro as a Senior Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're revolutionizing tech support with our AI-powered platform and need exceptional problem-solvers to deliver 24/7 assistance. This fully remote role offers competitive compensation, flexible scheduling, and opportunities for career growth in a dynamic startup environment. If you thrive in fast-paced environments and love turning technical challenges into solutions, we want to hear from you!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues via phone, chat, and remote access
- Develop and maintain comprehensive documentation for troubleshooting procedures
- Collaborate with engineering teams to resolve systemic technical problems
- Train junior support staff on advanced diagnostic methodologies
- Analyze support metrics to identify process improvement opportunities
- Manage escalated customer cases with exceptional communication skills
- Contribute to knowledge base articles and video tutorials
Qualifications
- 5+ years of enterprise-level technical support experience
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications required
- Proven experience with remote desktop tools (TeamViewer, AnyDesk)
- Exceptional troubleshooting skills with complex system integrations
- Strong written communication skills for technical documentation
- Ability to work independently across time zones with minimal supervision
- Experience with CRM systems (Salesforce preferred)