Job Description
Join our dynamic team as a Night Shift Support Specialist with flexible scheduling options! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive compensation, a collaborative remote-friendly environment, and the freedom to balance work with your personal commitments. Ideal for students, parents, or anyone seeking a non-traditional schedule. Apply today and become part of our innovative tech solutions provider serving Philadelphia's growing tech sector!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex software/hardware issues and implement effective resolutions
- Document all interactions and maintain detailed ticketing system records
- Collaborate with global support teams to escalate critical incidents
- Monitor system health and perform proactive maintenance tasks
- Conduct user training sessions for new technologies during off-peak hours
Qualifications
- Minimum 2 years in IT support or customer service role
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, security, and application issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification or equivalent experience
- Flexibility to work variable overnight shifts (11 PM - 7 AM)