Job Description
Join NexusTech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. This role offers flexible hours while providing critical technical assistance to our global client base. Work in a dynamic, collaborative environment where your problem-solving skills directly impact customer satisfaction and business continuity. We provide comprehensive training, competitive compensation, and opportunities for career advancement within our growing tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote tools for enterprise software and hardware systems
- Monitor and respond to critical alerts during night shift hours, ensuring rapid resolution of system outages
- Document support tickets, incident reports, and knowledge base articles with precision
- Collaborate with global teams during critical incidents and system maintenance windows
- Perform system health checks and preventative maintenance tasks
- Escalate complex issues to senior engineers with detailed technical documentation
Qualifications
- Minimum 1 year of technical support experience in IT operations or customer service
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- Strong diagnostic and troubleshooting abilities for software/hardware issues
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions during off-hours
- CompTIA A+ or equivalent certification preferred
- Flexibility to adapt to changing priorities and emergency situations