Job Description
We are looking for a detail-oriented Night Shift Support Specialist to join our growing team in Indianapolis, IN. This is a Direct Hire opportunity for a proactive individual who thrives in a 24/7 operational environment. If you have a passion for problem-solving and want to work during the night shift without sacrificing your career growth, we want to hear from you.
As a Night Shift Support Specialist, you will play a crucial role in maintaining system stability and ensuring seamless operations for our clients. You will work independently and collaboratively to resolve technical issues, manage incoming tickets, and provide top-tier technical support during off-hours.
Responsibilities
- Monitor server systems, networks, and applications to ensure optimal performance during night operations.
- Diagnose and resolve technical issues reported by internal staff or external clients via phone, email, or ticketing systems.
- Escalate complex issues to Level 2 or 3 support teams when necessary, ensuring timely follow-up.
- Perform routine maintenance tasks, software updates, and security patches during low-traffic hours.
- Document all incidents, resolutions, and system changes in the knowledge base.
- Collaborate with day-shift teams to ensure a smooth handover of ongoing issues and project statuses.
Qualifications
- Minimum of 2 years of experience in technical support, IT helpdesk, or a related field.
- Strong understanding of operating systems (Windows/Linux) and network fundamentals.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent problem-solving skills and the ability to troubleshoot complex technical scenarios independently.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- ITIL certification is a plus but not required.