Job Description
Join our dynamic team as an immediate-hire Remote Tech Support Specialist in Boston! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving complex technical challenges. Enjoy flexible remote work with full benefits and growth opportunities in a rapidly scaling tech environment.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticket queues and maintain SLA compliance
- Create detailed documentation for troubleshooting procedures
- Collaborate with engineering teams on escalations
- Train junior support staff on best practices
Qualifications
- 3+ years in enterprise-level technical support
- Expertise in Active Directory, VPN, and cloud infrastructure (AWS/Azure)
- CompTIA A+/Network+ certifications required
- Experience with ServiceNow or Jira ticketing systems
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision