Job Description
Join our elite remote tech support team in Henderson, NV! We're seeking a highly skilled Senior Tech Support Specialist to deliver premium technical assistance to our Fortune 500 clients. Enjoy competitive compensation, flexible remote work, and cutting-edge tools while solving complex challenges in cloud infrastructure, cybersecurity, and enterprise systems. This high-impact role offers rapid career growth and industry-leading benefits.
Responsibilities
- Provide Tier 3-4 technical support for enterprise clients via remote channels (phone, chat, ticketing)
- Diagnose and resolve complex issues across Windows, macOS, Linux, and hybrid cloud environments
- Implement security protocols and conduct vulnerability assessments for client systems
- Create detailed technical documentation and knowledge base articles
- Mentor junior support staff and conduct training sessions
- Collaborate with engineering teams on system optimization projects
Qualifications
- 5+ years in enterprise-level technical support or IT operations
- Expertise in virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and networking
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting (Python/PowerShell) and automation tools
- Exceptional troubleshooting methodology and customer communication skills
- Experience with ITSM platforms (ServiceNow/Jira) and remote monitoring tools