Job Description
Join our dynamic remote tech team and become the backbone of digital innovation in Fresno! We're seeking a passionate Tech Support Specialist to deliver exceptional customer experiences while working from the comfort of your home. Enjoy competitive benefits, flexible hours, and opportunities for career growth in a cutting-edge environment. Be part of a company that values your expertise and invests in your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across multiple platforms (phone, chat, email)
- Document cases in ticketing systems with detailed technical notes
- Collaborate with IT teams on complex network and security incidents
- Train users on system best practices and cybersecurity protocols
- Monitor system performance and proactively address vulnerabilities
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years in technical support with remote experience
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA A+/Network+ certification or equivalent
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Familiarity with ITIL or ITSM frameworks