Job Description
Join NOLA Digital Solutions as a Part-Time Customer Support Specialist and become part of our innovative remote team! We're seeking tech-savvy communicators to deliver exceptional service from the comfort of your home office. This flexible role offers 20-25 hours per week with competitive pay and opportunities for growth in the thriving New Orleans digital economy.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Manage ticketing system and document interactions in CRM platform
- Collaborate with product team to identify improvement opportunities
- Maintain detailed knowledge base articles for self-service options
- Support seasonal peak periods with extended availability
- Monitor social media channels for customer feedback
- Train new support associates on company protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote environment
- Proficiency with Zendesk, Freshdesk, or similar support platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection and quiet workspace
- Available to work evenings/weekends during peak seasons
- Familiarity with Louisiana business regulations a plus