Job Description
Join our dynamic team at Nevada Tech Solutions as a Part-Time Night Shift Support Specialist! We're seeking tech-savvy professionals to provide exceptional remote support during overnight hours. This flexible role offers competitive compensation and opportunities for career growth in Reno's thriving tech sector. If you're a problem-solver who thrives in quiet, focused environments and wants to make an impact while others sleep, apply today!
Responsibilities
- Provide 24/7 remote technical support for enterprise software and hardware systems
- Monitor and respond to critical alerts during overnight hours
- Troubleshoot and resolve complex IT issues via phone, chat, and email
- Document incidents and maintain detailed knowledge base entries
- Collaborate with day-shift teams for seamless handovers
- Conduct system maintenance and security checks during off-peak hours
- Escalate critical issues to senior engineers with clear context
Qualifications
- 2+ years of IT support experience or relevant certification
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong analytical and diagnostic skills for complex technical issues
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules
- Valid driver's license and reliable transportation for occasional on-site needs