Job Description
Are you looking for a rewarding Part-Time Night Shift Support opportunity in the heart of the Central Valley? Valley Support Solutions is seeking a dedicated and detail-oriented professional to join our growing team. In this role, you will be the frontline support for our clients, ensuring seamless operations during the evening hours.
We pride ourselves on our modern work environment and our commitment to employee growth. If you thrive in a fast-paced setting and enjoy helping others solve problems, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during the night shift.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Document all interactions and support tickets in our CRM system accurately.
- Collaborate with the day-shift team to ensure continuity of service and knowledge transfer.
- Resolve escalations and complaints with a focus on customer retention.
- Maintain a professional and empathetic demeanor in high-pressure situations.
- Assist in training new support staff on night shift protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer support or technical help desk is a plus.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM) on a part-time basis.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.
- Ability to work independently with minimal supervision.
- Valid driver’s license and reliable transportation (optional but preferred).