Job Description
Are you looking for a flexible, rewarding career in customer service? Great Lakes Support Solutions is seeking a dedicated Part-Time Remote Customer Service Representative based in Milwaukee, WI. Join a team that values your time, offers competitive pay, and provides a supportive remote work environment.
We are looking for individuals who excel at problem-solving, have a friendly demeanor, and are passionate about helping others. Whether you are looking for a side hustle or a stable part-time role, this opportunity offers the perfect balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues efficiently while maintaining high customer satisfaction scores.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate department or management team.
- Stay updated on company products, services, and policies to provide accurate information.
- Maintain a positive, professional image of the company in every interaction.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Proficient in typing and navigating multiple computer applications.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not mandatory.