Job Description
Join Tampa Connect Solutions and earn a $2,500 sign-on bonus for our remote Customer Service team! We're seeking passionate professionals to deliver exceptional support from the comfort of their homes in Tampa, FL. Enjoy competitive pay, comprehensive training, and a flexible schedule while making a meaningful impact. Our award-winning culture prioritizes growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team leads to improve service quality
- Meet monthly performance metrics for resolution times and satisfaction
- Identify opportunities for process improvements
- Maintain detailed knowledge of products and services
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills and typing speed (50+ WPM)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- US residency and authorization to work