Job Description
Join Orlando Connect Solutions as a Part-Time Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home. Enjoy flexible scheduling while making a real impact in the vibrant Orlando community. Our competitive compensation and growth opportunities make this more than just a job—it's the start of your career journey with a forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system for seamless handoffs
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance metrics including CSAT and response times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product knowledge and tools
Qualifications
- 1+ years customer service experience with remote work exposure
- Exceptional verbal/written communication skills in English
- Proficient with CRM platforms (Salesforce/Zendesk preferred)
- Reliable high-speed internet and quiet home office setup
- Ability to work 20-30 hours/week across flexible shifts
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required