Job Description
Join FlexiCare Solutions and transform your career with our urgent part-time remote opportunity! We're seeking passionate Customer Specialists to deliver exceptional support from home. Enjoy Tampa's vibrant lifestyle while working 100% remotely with flexible hours. This is your chance to grow professionally without commuting!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate records in CRM systems while ensuring data privacy
- Collaborate with cross-functional teams to enhance service quality
- Identify upsell opportunities to drive customer satisfaction and retention
- Adapt to evolving products/services through continuous training
- Meet performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while thriving in virtual teams
- Available 20-30 hours/week with evening/weekend flexibility