Job Description
Join Austin Connect Solutions as a Part-Time Remote Customer Specialist and become a vital part of our award-winning support team. We're seeking tech-savvy individuals with exceptional communication skills to deliver outstanding customer experiences from the comfort of your home office. This flexible 20-hour/week role offers competitive pay, comprehensive training, and the opportunity to grow with a leading Austin-based company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, troubleshoot technical issues, and manage CRM documentation
- Collaborate with cross-functional teams to resolve complex customer concerns
- Maintain detailed records of interactions and solutions in Salesforce
- Participate in weekly training sessions to enhance product knowledge
- Identify trends and provide feedback to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities