Job Description
Join InnovateTech Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking tech-savvy professionals in Portland to deliver exceptional remote support to our diverse client base. Enjoy flexible hours while troubleshooting cutting-edge systems and making a tangible impact. If you're passionate about solving puzzles and empowering users, this is your opportunity to thrive in a dynamic, remote-first environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Document cases meticulously in ticketing systems
- Deploy security patches and system updates
- Train users on best practices for digital tools
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of remote tech support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong networking knowledge (TCP/IP, VPNs, firewalls)
- Excellent written/verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk or similar ticketing systems
- Ability to work independently with minimal supervision
- Valid US work authorization required