Job Description
Join NexTech Solutions as a Part-Time Remote Technical Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking tech-savvy professionals in Nashville to deliver exceptional customer support while enjoying flexible hours and a fully remote setup. As a key member of our dynamic team, you'll troubleshoot hardware/software issues, resolve client inquiries, and contribute to our industry-leading service standards—all from the comfort of your home office.
Why Work With Us?
- Complete home office equipment provided (laptop, headset, peripherals)
- Competitive hourly pay + performance incentives
- Flexible 20-30 hour/week schedule
- Comprehensive training and ongoing professional development
- Health benefits and 401(k) eligibility for part-time staff
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 technical support for enterprise clients
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with Tier 3 engineers for complex escalations
- Maintain knowledge base articles and troubleshooting guides
- Adhere to SLA metrics and customer satisfaction targets
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- 1+ years technical support experience in remote/hybrid environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to troubleshoot hardware peripherals (printers, peripherals)
- Strong time management with minimal supervision
- High-speed home internet access (minimum 50 Mbps)
- Available 20-30 hours/week with flexibility during business hours (8 AM-6 PM CT)