Job Description
Are you looking for a rewarding career in customer service without the daily commute? Apex Support Solutions is hiring Remote Customer Service Representatives in St. Petersburg, FL.
We are proud to offer a fully remote position where we provide all necessary equipment to get you started immediately. Say goodbye to the commute and hello to a comfortable work-from-home lifestyle.
As a key member of our team, you will be the face of our brand, ensuring our customers receive the top-tier support they deserve. We value professionalism, empathy, and technical aptitude.
Responsibilities
- Answer and manage high volumes of inbound and outbound customer inquiries with a professional and empathetic tone.
- Resolve customer issues regarding billing, technical troubleshooting, and product information using provided equipment.
- Maintain accurate and detailed records of all customer interactions within our CRM software.
- Collaborate with internal teams to escalate complex technical issues and find optimal solutions.
- Meet or exceed daily and weekly performance metrics, including call handling time and customer satisfaction scores.
- Proactively identify opportunities to upsell or cross-sell relevant products and services.
- Stay updated on product knowledge and policy changes to provide accurate guidance.
Qualifications
- High school diploma or GED equivalent required.
- Must have a reliable, high-speed internet connection (minimum 25 Mbps) and a quiet workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
- Strong verbal and written communication skills with a focus on customer retention.
- Ability to troubleshoot basic computer hardware and software issues.
- Previous customer service experience is highly preferred but not mandatory for the right candidate.
- Must be able to work flexible shifts, including weekends and holidays.