Job Description
Are you looking for a 100% Remote opportunity that offers the flexibility and financial stability you need? Join the TechHorizon Solutions team in Ohio as a Remote Customer Service Representative. We pride ourselves on a culture of transparency, offering weekly pay and a supportive environment for top talent.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and empathy. We are looking for self-motivated individuals who are ready to take their career to the next level from the comfort of their own home.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Resolve customer inquiries and technical issues efficiently while maintaining a high satisfaction rating.
- Document all interactions and maintain accurate records in our CRM and ticketing systems.
- Collaborate with internal technical teams to escalate and resolve complex issues.
- Adhere to all company policies, quality assurance standards, and call scripts.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Excellent verbal and written communication skills with a professional tone.
- Basic computer skills and typing proficiency (40+ WPM).
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently with a strong problem-solving attitude.
- Experience with remote work tools (e.g., Zoom, Teams, Salesforce) is a plus.