Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home! NexCare Support Services is seeking a dedicated Remote Customer Service Representative to support our growing client base in the Nashville area. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a meaningful impact on customer satisfaction.
As a valued member of our team, you'll handle inbound customer inquiries via phone, email, and chat, resolve issues efficiently, and maintain detailed records in our CRM system. We provide all necessary equipment and training to ensure your success.
Responsibilities
- Respond to customer inquiries via multiple channels with empathy and professionalism
- Resolve billing, technical, and service-related issues promptly
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or call-center environment
- Exceptional communication and active listening skills
- Proficient with CRM systems and Microsoft Office Suite
- High-speed internet connection and quiet home office space
- Ability to work independently while maintaining team collaboration
- Flexible availability including evenings and weekends