Job Description
Join our dynamic customer support team and make a difference from the comfort of your home! We're urgently seeking passionate Remote Customer Service Representatives in Jacksonville, FL to deliver exceptional experiences to our valued clients. This is a full-time position with competitive compensation, comprehensive benefits, and a supportive virtual work environment. If you're a natural problem-solver with excellent communication skills and want to grow your career in customer service, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and complaints efficiently using CRM tools
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Continuously update product knowledge through training materials
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced virtual environment
- Flexibility to work occasional evenings/weekends as needed