Job Description
Join Austin Connect Solutions as a Remote Customer Service Representative and become part of our award-winning team dedicated to delivering exceptional customer experiences. We're urgently hiring compassionate professionals to provide outstanding support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact in our vibrant Austin community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases effectively
- Meet daily performance metrics including call volume and resolution targets
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including evenings/weekends