Job Description
Join Omaha Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to serve our growing client base in the Omaha metro area. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment. Be part of a team that values innovation and customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using our CRM platform
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Meet monthly performance metrics for quality and efficiency
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a remote setting
- Exceptional communication skills with strong typing ability (40+ WPM)
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in a virtual team
- Nebraska residency required for in-state support coverage