Job Description
Join our award-winning team at Milwaukee Customer Solutions Inc. as a Remote Customer Service Representative. We're urgently hiring passionate individuals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact in our community.
What We Offer:
- Industry-leading compensation ($18-24/hr)
- Full remote work with equipment provided
- Health/dental/vision insurance
- Paid time off & retirement plans
- Career advancement opportunities
Be part of Milwaukee's fastest-growing customer service team—apply today!
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing, technical, and service inquiries with empathy
- Document cases accurately in Salesforce CRM system
- Meet/exceed 95% customer satisfaction targets
- Collaborate with cross-functional teams on complex issues
- Maintain product knowledge through quarterly training
- Identify upsell opportunities while maintaining trust
Qualifications
- 2+ years customer service experience required
- Proficient in Zendesk/Salesforce platforms
- Exceptional written/verbal communication skills
- Ability to type 40+ WPM with 98% accuracy
- High-speed internet connection (25+ Mbps)
- Quiet, dedicated home office space
- Available to work evenings/weekends as needed
- Must pass background/drug screening