Job Description
Join Buffalo's premier customer service team and transform your career with a fully remote opportunity! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home. Enjoy flexible hours, comprehensive training, and a competitive benefits package while representing top-tier brands. This direct hire position offers stability and growth potential in one of America's most affordable cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
- Contribute to knowledge base development
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with CRM software and MS Office Suite
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Strong problem-solving abilities
- Previous experience with Zendesk/Salesforce preferred
- Reliable high-speed internet connection