Job Description
We are seeking a highly motivated and empathetic Remote Customer Service Associate to join our growing team in Henderson, NV. If you are looking for a stable, high-paying remote position with a company that values your contribution, we want to hear from you.
In this role, you will serve as the face of Horizon Support Solutions, ensuring our clients receive top-tier support from the comfort of their own homes. You will handle a diverse range of inquiries, resolve issues efficiently, and contribute to a culture of excellence.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Remote Flexibility: Work from home with a fully remote team environment.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Tools: State-of-the-art software and equipment provided.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints while maintaining a positive, professional demeanor.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate trends or systemic issues to the quality assurance team.
- Provide product and service information to customers to ensure they understand our solutions.
- Maintain a high level of product knowledge and stay updated on company policies.
- Collaborate with cross-functional teams to improve overall customer satisfaction scores.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient with Microsoft Office Suite and CRM software (experience with Salesforce or Zendesk is a plus).
- Reliable high-speed internet connection and a quiet home workspace.