Job Description
Are you a dedicated problem-solver looking for a rewarding career from the comfort of your home in New York? Horizon Support Services is seeking talented individuals to join our expanding remote team. We value our employees and offer a supportive culture, competitive pay, and flexible scheduling.
Why Join Our Remote Team?
- 100% Remote Work (New York Residents Only)
- Competitive Salary: $22 - $28 / hour
- Comprehensive Training Provided
- Health Benefits & Paid Time Off
- Career Growth Opportunities
We are looking for passionate individuals who want to make a difference in our customers' lives while enjoying the flexibility of working from home.
Responsibilities
- Assist customers via phone, email, and live chat in a professional and timely manner.
- Resolve product or service issues and answer inquiries to ensure high customer satisfaction.
- Document interactions accurately and efficiently in the CRM system.
- Collaborate with team members to develop solutions for complex customer concerns.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
- Adhere to all quality assurance and performance metrics.
Qualifications
- High school diploma or equivalent (GED) required.
- Must reside in New York State.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with computers and basic software applications.