Job Description
Join our award-winning remote team and transform customer experiences from the comfort of your home! Peak Support Solutions is urgently hiring empathetic Customer Service Specialists to deliver exceptional support for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. No commute, no office politics—just meaningful work and growth opportunities. We provide all equipment and training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer retention
- Meet daily performance metrics (25+ resolved cases/day)
- Participate in weekly coaching sessions for skill development
Qualifications
- 1+ years customer service experience in remote/hybrid setting
- Excellent communication skills with clear phone etiquette
- Proficiency in CRM software (Salesforce/Zendesk preferred)
- High-speed home internet connection (20+ Mbps)
- Ability to work independently with minimal supervision
- Must reside in Colorado Springs or surrounding areas
- Background check and drug screen required